FAQ

1. What products do you offer?We offer a wide brand of different beauty products. Browse our collections to find the perfect item for you!

2. How long does shipping take?Shipping times depend on your location and the shipping method selected at checkout.

Standard Shipping: 5-7 business days for domestic orders.
Express Shipping: 2-3 business days. Once your order ships, you’ll receive a tracking number via email.

3. Do you ship internationally?No we don't. At the moment we are only working in Ireland.

4. What is your return policy?We want you to love your purchase! If you’re not satisfied, you can return eligible items within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Visit our [Returns Page URL] for instructions.

5. How can I track my order?Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to track your package on the selected carrier or through your account on our website.

6. What payment methods do you accept?We accept [list payment methods, e.g., Visa, Mastercard, PayPal, Apple Pay, Shop Pay]. All transactions are secure and encrypted for your safety.

7. Can I cancel or modify my order?You can cancel or modify your order within 24 hours of placing it, provided it hasn’t shipped yet. Contact us at elysiumshop.ie@gmail.com as soon as possible

8. How do I contact customer support?We’re here to help! Reach us at elysiumshop.ie@gmail.com through our [Contact Page URL. Our team responds within 24-48 hours.

9. Do you offer discounts or promotions?Yes, we occasionally offer discounts and promotions! Sign up for our newsletter.